Last updated on July 27, 2026.
The Rajarata Endoscopy & Gynaecology Centre (RAGEC), based at the Department of Gynecology & Obstetrics, Professorial Unit, Teaching Hospital, Anuradhapura, Sri Lanka, is committed to protecting the privacy of everyone who visits our website or contacts us through it. This policy explains what information we collect, how we use it, and the choices you have.
When we say ‘we’, ‘us’, or ‘RAGEC’, we mean the Rajarata Endoscopy & Gynaecology Centre. This policy applies to ragec.lk and any forms, booking tools, or communication channels linked from it. It does not cover the clinical records created during your in-person care, which are governed separately by hospital medical records protocols and applicable healthcare regulations.
Information We Collect
We collect information you provide directly, such as your name, phone number, email address, and any message details, when you submit a contact form, request an appointment, or send us an enquiry. If you book an appointment through our online booking system, we also collect the appointment details you provide, such as preferred service, date, and time.
We automatically collect limited technical information as you browse the site, including your IP address, browser type, device type, and pages visited, through cookies and standard web server logs.
How We Use Your Information
We use the information you provide to respond to enquiries, confirm and manage appointment bookings, and communicate with you about your visit. Technical browsing data helps us understand how the site is used so we can improve its content, structure, and performance.
We do not use information submitted through this website for marketing purposes unless you have separately and explicitly agreed to receive communications from us.
Online Payments
Where the website offers an online payment option, payments are processed through secure third-party payment providers. We do not collect or store your full card details on our servers; those are handled directly by the payment processor under its own security standards.
When We Share Your Information
We do not sell or rent your personal information. We only share it with staff and authorised personnel involved in managing your enquiry or appointment, with service providers who help us operate the website (such as hosting or booking-system providers) under confidentiality obligations, or where required by Sri Lankan law or a valid legal request.
How We Keep Your Information Secure
We take reasonable technical and organisational measures to protect the information you submit through this site, including access controls and secure hosting. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies
We use cookies to help the site function properly and to understand general visitor patterns. You can control or disable cookies through your browser settings; doing so may affect some site features, such as appointment booking forms.
How Long We Keep Your Information
We retain information submitted through the website only as long as necessary to respond to your enquiry, manage your appointment, or comply with our legal obligations. Clinical records created during treatment are retained according to hospital record-keeping requirements, separate from this website.
Your Rights
You may request access to, or correction of, the personal information we hold about you from your interactions with this website. To make a request, please contact us using the details below.
Changes To This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page, along with its last-updated date.
Contact Us
If you have any questions about this privacy policy or how we handle your information, please contact us at info@ragec.lk or 077 399 5782.